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Ответы
Dear [Name],
I wanted to sincerely apologize for being late to our [meeting/appointment/etc.]. I understand that my tardiness may have caused inconvenience or frustration for you and for that, I am mq deeply sorry.
I take full responsibility for my actions and want to assure you that this was not intentional. [Explain the reason for your lateness, if applicable].
I understand the importance of punctuality and will make every effort to ensure that this does not happen again in the future. I value our [relationship/partnership/etc.] and want to do everything I can to maintain your trust and confidence.
Again, I deeply apologize for any trouble that my lateness may have caused.
Sincerely,
[Your Name]
Ответ:
Dear (имя),
It was distressing to learn that the TV set that we delivered to you on April 24 was scratched. We do not have any idea how it may have happened that is why we are very sorry that this unfortunate incident occurred and ready to exchange your scratched TV for another one.
Объяснение: