Question

VI. Прочтите два варианта ответа на письмо-жалобу. Какой из вариантов является верным?

А.
Your letter of 3 November regarding your stay with us in October was forwarded to me.
When I have my investigation finished, I will write or call you with a response.
I assure you that your complaint is being taken seriously. You are a valued guest, and any dissatisfaction on your part indicates an opportunity for improvement 011 our part.
If I need more information from you to help me resolve this matter, I will contact you.
Thank you for your patience.
Yours sincerely .......





B.
Thank you for your letter of 3 November. I am very sorry that there were problems during your stay with us in October we/e forwarded to me It wil! take me a few days to look into this matter because I need to talk to all the members of staff who were involved wil! telephone you as soon as I can with my response.
I would like you to know that we are taking your complaint very seriously. You are a valued guest. If you are dissatisfied with our service, this gives us a chance to make any improvements necessary.
I will contact you if I need to know more from you to help me resolve this
matter.
Thank you for being so patient.
Yours sincerely,......

Answer 1

B.

Thank you for your letter of 3 November. I am very sorry that there were problems during your stay with us in October. Your letter was forwarded to me. It will take me a few days to look into this matter because I need to talk to all the members of staff who were involved. I will telephone you as soon as I can with my response.

I would like you to know that we are taking your complaint very seriously. You are a valued guest. If you are dissatisfied with our service, this gives us a chance to make any improvements necessary.

I will contact you if I need to know more from you to help me resolve this

matter.

Thank you for being so patient.

Yours sincerely,......

Answer 2

Ответ:

B

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