Question

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Some days ago you ordered a yellow woolen sweater, large size, and light blue jeans, medium size, in an Internet shop; however, when you got your order, you found out that there was a red woolen sweater, medium size, and light blue jeans, large size.
Write a letter of complaint to the manager of the shop:
— say why you are writing;
— complain about the order;
— mention that you are extremely disappointed as you wanted to take those things on holiday with you;
— ask for replacement of the items or a full refund.
Write a letter of at least 100 words.
Do not write any dates and addresses. Start your letter with:
Dear Sir or Madam,

Answer 1

Dear Sir/Madam,
Some days ago I ordered two items at your shop: a yellow woolen sweater (large size) and light blue jeans(medium size).However, when I received the items, there were a red woolen sweater (medium size) and light blue jeans (large size).I am very disappointed now, because I have to travel and I wanted to take those things with me.I am going to return the received items and I would like to ask you to send me what I ordered before.If you are not able to deliver my order, I would like my money back.
Thank you.