Question

4 Choose the correct words to complete the text. Many people would rather 'say / not say anything when they experience bad service. For example, in a restaurant, they would sooner 'pretend / not pretend that their meal was fine, even if they didn't really enjoy it. But why 'wait / not wait until afterwards, then tell your friends about it? Surely you'd sooner 4let/ not let those responsible know that there's a problem? For some reason, many of us think we'd better 'cause / not cause a fuss, but would you really rather leave / not leave a shop or restaurant feeling that you've been cheated? Why 'be/ not be more assertive next time you have a genuine complaint?​

Answer 1

Many people would rather not say anything when they experience bad service. For example, in a restaurant, they would sooner pretend that their meal was fine, even if they didn't really enjoy it. But why not wait until afterwards, then tell your friends about it? Surely you'd sooner let those responsible know that there's a problem? For some reason, many of us think we'd better not cause a fuss, but would you really rather leave a shop or restaurant feeling that you've been cheated? Why not be more assertive next time you have a genuine complaint?