Question

Complete the two phone calls with words and phrases from the box



sorry again about the mix-up • I'll make sure that gets sorted out •

it seems you sent us • there appears to be a mistake •

please accept my apologies • I'm really sorry about • could you tell me


І.

Etta I'm calling about the business cards you did for us.1 _____________ with the address.

Tania Oh no. I'm very sorry to hear that. 2 ________________ what the

mistake is exactly?

Etta Well, you've printed the company address as one word, but it's actually two words.

Tania 3___________ for the mistake. That's entirely our fault.

4 ______________ straight away and we'll send you new cards as soon as we can.

Etta That sounds good. Thanks for your help.



II. Eric: This is Eric Kessler from Fatima Networks. I'm calling about the software release you sent us yesterday.

Basil: Uh huh. Is everything OK with it?

Eric: Actually, no.5 _________ the old version. The disk has

version 2.2 on it, not 2.3.

Basil: Oh dear.6 ________________ that. I'll send you a new disk straight

away. You should get it first thing tomorrow.

Eric: That sounds good, thanks. I'll probably call you again when it arrives.

Basil: Do that. And 7. _______________

Eric: No problem.

Answer 1

1) there appears to be a mistake; 2) could you tell me; 3) please accept my apologies; 4) I'll make sure that gets sorted out; 5) it seems you sent us; 6) I'm really sorry about; 7) sorry again about the mix-up