Question

1. Could I speak to William, please?
2. I`m afraid the line`s busy.
3. Could you spell that, please?
4. Can I take a message?
5. Sorry, she`s away today.
6. Hold the line, please.
7. Who`s calling, please?
8. Is that Donna?

a. OK. I`ll hold.
b. This is Piers Olsen.
c. Can I leave a message?
d. Yes, speaking.
e. Yes, of course. I`ll put you through.
f. Yes, please. Could you tell him...?
g. OK. I`ll call back in a few minutes.
h. Certainly. It`s T-H-O-M-P-S-O-N.

Answer 1

1)f

2)g

3)h

4)c

5)e

6)a

7)b

8)d