Question

Communication
C Choose the correct response.
1
A: Excuse me, but I'm really not happy with the
sample prototype.
B: a I'm terribly sorry.
b
2 A: a
I'd rather get a refund.
Can you do something about it?
b Oh, what's the problem?
B: To make amends, I'd like to offer you a full
refund.
3 A: Sorry to have kept you waiting. What seems
to be the problem?
B: a It seems the end result is excellent.
b
I'm afraid the fabric is not what I ordered.
4 A: I was really upset when I discovered that the
stitches were broken along the lining.
B: a What I could do is fix them at no extra
cost.
b I assure you that we'll speak to the
designer.
5 A: Good morning, I'd like to make a complaint!
B: a Please accept my apologies, I'll look into
it.
b What seems to be the problem?

Answer 1

1. A: a I'm terribly sorry.

2. B: a To make amends, I'd like to offer you a full refund.

3. B: b I'm afraid the fabric is not what I ordered.

4. B: a What I could do is fix them at no extra cost.

5. B: a Please accept my apologies, I'll look into it.