Question

You will read different recorded annoucements from an electricity company. Read each option and decide which one matches each annoucement.

Announcement 1 : If you would like to speak one of our representatives about paying your electric bill today please wait on the line wait for the next available operator please have your account number and credit card details ready.



Announcement 2 : If you would like to speak to customer service about a problem with your most recent bill please have your most recent bill at hand next available operator will be with you shortly .



Announcement 3 : Customers who would like to arrange service for a new home please press 4 our representative will arrange a date and time to sent technician to your new home to set up service.



Announcement 4 : If you need to cancel or deactivate your services for any reason please press 5 you must provide a new address to stop service your final bill will be sent to your new address.



Announcement 5 : Hi this is Yong from ABC electricity. How are you today? The reason for the call is with electricity rates at an all time low it looks like you may qualify to power your home at a much lower rate. I just need to ask you a few quick questions.



Annoucement 6 : Hello I am calling from ABC electricity we are calling you today to complete short survey on customer satisfaction it will not take more than 3 minutes.

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A - you hear the list of available options with different possibilities to choose from
B - perhaps you want to end your service
C - maybe you want to give your opinion about the service
D - maybe you want to make a payment
E - you will save money if you answer some questions
F - you want to seek information about an error on your bill
G - you want to seek information about electricity service for your new office
H - you need to schedule an arrangement

Answer 1

Ответ:Announcement 1: D - maybe you want to make a payment

Announcement 2: F - you want to seek information about an error on your bill

Announcement 3: G - you want to seek information about electricity service for your new office

Announcement 4: B - perhaps you want to end your service

Announcement 5: E - you will save money if you answer some questions

Announcement 6: C - maybe you want to give your opinion about the service

Объяснение: