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Английский язык, эссе
Ответы
Ответ:
Dear Manager,
I am writing to express my disappointment regarding the apartment we rented from your agency for our recent holiday. The apartment was located in a beautiful area, overlooking the sea, but unfortunately, the accommodation was very unsatisfactory.
Firstly, the apartment was not cleaned to a high standard when we arrived. The floors were dusty, and the bathroom was not cleaned properly. The bed linen and towels were also worn out and had holes in them. Secondly, the apartment was in a state of disrepair, with several items of furniture being broken or damaged.
As a result of these issues, the members of my family were extremely disappointed with our holiday. My wife and children were unable to relax and enjoy themselves as they had hoped, and we were unable to make full use of the apartment as we had planned.
Therefore, I would like to request that you take immediate action to rectify the situation. I would appreciate it if you could arrange for a full refund of the rental fee, or alternatively, offer us a discounted rate on a future rental.
I hope that you will take this matter seriously and take appropriate action to ensure that your future customers do not experience the same issues that we did. Thank you for your attention to this matter, and I look forward to hearing from you soon.
Yours sincerely,
[Your Name]
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