Question

▪ compensation ▪ regret ▪ inconvenience ▪ discount ▪ assure ▪ straight ▪ refund ▪ disappointed ▪ change ▪ speak

1. I’m extremely sorry. I’ll ______ to the person concerned.

2. I’ll send someone up to repair it _____ away.

3. I’ll ______ you to another room immediately.

4. Please accept our apologies for the ______.

5. We are sorry that you were _____ with our service.

6. We ______ you that this will not happen again.

7. We would like to offer you __________.

8. We would like to offer you a 15% ______ on your next stay with us.

9. We will _____ a partial cost of your stay.

10. We _____ to inform you that we are unable to grant a refund.

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Answer 1

1. Speak
2. Straight
3. Change
4. Inconvenience
5. Disappointed
6. Assure
7. Compensation
8. Discount
9. Refund
10. Regret