Question

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Fill in the gaps using the correct form of the verb in brackets.
All calls ……………… (register) by the Help Desk staff.
Each call …………… (evaluate) and then ………… (allocate) to the relevant support group. If a visit ………… (require), the user ……………… (contact) by telephone, and an appointment ……………(arrange). Most calls ………… (deal with) within one working day. In the event of a major problem requiring the removal of a user’s PC, a replacement can usually …………. (supply).

Answer 1

Ответ:

All calls are registered by the Help Desk staff.

Each call is evaluated and then is allocated to the relevant support group. If a visit is required, the user is  contacted by telephone, and an appointment is arranged. Most calls are delt  with within one working day. In the event of a major problem requiring the removal of a user’s PC, a replacement can usually be supplied.

Объяснение: