Question

Первое слово-hardware( просто в камеру не поместилось))

Answer 1

hardware:morem, ISP, monitor, disk drive
problems:crash, virus 
actions:download, upgrade,lose files,reboot
internet:search engine,website.

Answer 2

hardware:modem,monitor, disk drive
problems:crash, virus,lose files
actions:download, upgrade,reboot
internet:ISP,search engine,website.