Question

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Match Sean’s phrases (1–5) with Customer Service’s responses (A–F). There is one response (A–F) you don’t need.
1. Sean: Hello, is this Bell Pacific? A) Customer Service: May I have your date of birth and your social security number, please?
2. Sean: I'd like to have a phone installed, please B) Customer Service: Thank you very much Mr. Jones. Have a nice day!
3. Sean: Sure. My name is Sean Jones J-O-N-E-S. My address is 1600 Iowa Avenue, Apartment 16
C) Customer Service: May I have your name and address, please?
4. Sean: Sure! My date of birth is June 11. My Social Security Number is 554-66-9980. D) Customer Service: Thank you very much! The earliest day for connection is this Friday. Is that OK?
5. Sean: That's fine! Thanks! E) Customer Service: Thank you. Now, when would you like it to be disconnected?
F) Customer Service: Yes, how may I help you?

Answer 1

1 - F
2 - C
3 - A
4 - D
5 - B